![]() ![]() The online/offline status of the devices in your Arreya dashboard, should be accurate, and is not affected by this issue. ![]() You can still do most of the device functions like taking a screenshot, or starting a remote desktop session with the device to view what is currently displaying. What this means for your Chrome devices – Your devices may show offline in the Google Admin console, even though they are fully functional. We will update our knowledge base article about this issue as we receive more information from Google. ![]() ![]() After reporting the issue to Google, they acknowledged that it was a known issue, and the devices aren’t affected by this false offline status. Users could still take screenshots, reboot and even start a remote desktop session with their “offline” devices. In early August 2020, some of our clients reported that their devices were showing offline in the Google Admin console, but the devices were functioning normally.
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